JOB DESCRIPTION
RESPONSIBILITIES
Relationship Management (80%)
- Engage Alumni Daily: Conduct one-on-one calls to build relationships with alumni, understand their needs, and encourage ongoing engagement with ALX.
- Data Collection & Insights: Maintain accurate alumni data (career progress, skills, interests) in ALX’s CRM and use insights to inform internal teams.
- Strategic Outreach: Proactively reach out to alumni to map their career journeys, update records, and identify potential opportunities.
- Relationship Building: Cultivate relationships with talent to identify their career aspirations, special skills and areas of interest.
- Fellowship Support: Support the fellowship team with the roll-out of Fellowship events.
- Knowledge sharing: Share institutional knowledge of Call campaigns and RCRM with SA stakeholders
Community Development (20%)
- Alumni Engagement Initiatives: Support the development of alumni networking groups, mentorship programs, and community-building efforts.
- Event Coordination: Assist in planning and executing alumni events, workshops, and career networking sessions.
- Hub Utilization & Engagement: Coordinate activities that bring alumni together at the ALX Hub
REQUIREMENTS
Must have:
- 2-3 years of experience in relationship management, community building, program coordination, or a related field.
- Active listening and empathy – you genuinely care about alumni success and can tailor conversations to their needs.
- Analytical thinking abilities to identify trends and insights from alumni interactions.
- Occasional weekend availability for key alumni events.
- Previous experience in a contact center, CRM-based role, or customer success function.
- Familiarity with Google Workspace applications.
- Experience in educational institutions or workforce development programs.
Person Attributes:
- Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
- Humility: Openness to learning, seeking help when needed, and a focus on serving others.
- Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
- Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
- Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.
Salary
Competitive
Monthly based
Location
Johannesburg, Gauteng, South Africa
Job Overview
Location
Johannesburg, Gauteng, South Africa
