JOB DESCRIPTION
Key Responsibilities
- Own overall relationship with assigned partners in EMEA, which includes managing onboarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.
- Maintain and develop partner success strategies and best practices, as well as customer sales content, with the help of the sales manager & marketing team.
- Possess strong executive presence with both partners and internally, supported by strong acumen, skills, and consistent grasp of the Dropsuite business.
- Voice of the partner - communicate effectively with internal stakeholders (senior-level management, Product and Marketing leaders, etc.) to educate on partner needs, risks in retention and growth, and opportunities to gain share.
- Maintain existing partner metrics and data as directed.
- Facilitate interaction and workflow between project team members, including marketing & product, to ensure deliverables are on time.
- Prepare necessary documentation or visuals for partners to demonstrate the performance of campaigns.
- Work with the sales and marketing team to drill customer references and develop case studies.
Qualifications and Competencies
- 5 years of successful MSP management experience with a strong understanding of marketing, sales, account management, and customer success practices in the European market.
- Experience managing distribution partners with a demonstratable ability to articulate this business model and the interplay of the MSP and Distributor partnership in the IT Channel.
- Strong verbal and written communication skills in English.
- Strong understanding of the distribution channel, economics and best practices in distribution engagement.
- Analytical and process-oriented mindset.
- Comfortable working across multiple departments in a deadline-driven environment.
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
- Bachelor’s degree preferred.
- Knowledge of Salesforce and MSFT apps (PP, Teams, Excel, etc.) preferred
- English speaking required, German / French preferred
- Event planning and presentation experience a plus.
Salary
Competitive
Monthly based
Location
Worldwide, Worldwide Region, Worldwide
Job Overview
Location
Worldwide, Worldwide Region, Worldwide
