Job Description
How You’ll Help Take Us There
- Working with new and existing institutional clients and broker-dealers with the implementation/integration of MarketAxess and TRAX-provided APIs for various STP features
- Support API integration for various fixed income products - US Investment Grade, Emerging Markets, High Yield, US Agencies, Asset Backed Securities and Credit Default Swaps.
- Create and maintain clear and concise technical documentation, aimed at external IT audience.
- Work with business analysts, quality assurance teams and developers to design and implement features with client requirements/needs in mind
- Continue to build and foster relationships with dealer and client IT teams, engaging them in the design and development of new products/features/services etc
- Occasionally, build tools and test harnesses to support the ongoing integration of clients and dealers with the MarketAxess system.
General Support Responsibilities Include:- Provide cover to the Live and Test trading systems, ensuring smooth running of trading system servers and services
- Form part of the Global support roster to assist in our follow the sun model. Participate in weekend support rosters
- Provide technical support to the external Dealer and Client users of the MarketAxess GUI application and other MA products
- Provide 2nd line support services for client services and account management teams
- Support external users of the API interfaces
- Provide networking and connectivity support
- Monitoring system servers and ensuring appropriate monitoring is in place
- Raise and track issues through the use of the Jira ticketing mechanism.
- Answer the Production Support hotline in a professional manner
What We’re Looking For
- Someone with industry experience in trade support, integration, development and/or business analyst role.
- Understanding of Fixed Income products, order and trade flow and Ecommerce platforms would be beneficial.
- Experience and thought leadership in certification is highly desirable. Specifically, automation of certification procedures and installing self-service tools in order to produce operational efficiencies
- FIX protocol experience is must
- Experience with TCP/IP & networking fundamentals
- Good working knowledge of Unix/Linux operating system including user commands, scripting etc.
- RDBMS skills (SQL Server and/or Oracle) – ability to read, write and run SQL scripts
- Ability to resolve problems and incidents across multiple technology areas
- Knowledge of batch scheduling and monitoring software i.e., Control-M & GENEOS would be beneficial
- A degree from a recognised university
- Analytical and solutions oriented
- Excellent verbal and written communication skills, effective at building customer relations
- Strong verbal and written communication skills
- This is a very externally focused technical role. Candidates must be articulate, have a strong client orientation and show a high sense of urgency towards client demands/needs
- Ability to work well under pressure
- Promotes a positive ‘Can Do’ attitude
- Willing to contribute to out of hours work when needed
Salary
Competitive
Monthly based
Location
Singapore, Singapore, Singapore
Job Overview
Location
Singapore, Singapore, Singapore
