JOB DESCRIPTION
Your responsibilities:
- Lead the Windows 11 upgrade for all corporate devices, including upgrades from Windows 10 and new device deployments, using Windows Autopilot and Intune.
- Develop, maintain and patch Windows 11 Intune build images, ensuring they meet evolving GSMA needs, including timely patch deployments, firmware upgrades, and endpoint security solutions (antivirus, anti-malware).
- Manage the roll-out of our Windows 11/MacOS upgrade process by scheduling and communicating effectively with end-users, providing clear instructions, technical support and training materials on Windows 11 and macOS features.
- Troubleshoot and resolve technical issues related to the Windows 11 environment and Intune, minimising downtime and ensuring optimal user experience.
- Collaborate with internal IT teams to align on technical direction, standards and best practices across all GSMA offices.
- Proactively identify and resolve potential issues through pilot testing of device policy changes and application compatibility testing before widespread deployment.
- Develop, implement, and manage our macOS device management strategy.
- Evaluate, select, and implement appropriate tools and technologies for macOS device management (e.g. Jamf / Intune).
- Build, deploy, and manage macOS device configurations, policies, and software deployments.
- Provide escalated support to macOS users, addressing complex technical issues.
- Contribute to continuous improvement of device management processes, including documentation, knowledge base articles, and participation in change management.
- Monitor the health and performance of deployed devices and generate reports on key metrics.
- Stay up-to-date with the latest Windows and macOS technologies, security best practices, and industry trends.
About You
- Proven experience deploying and managing Windows operating systems (Windows 10, Windows 11) in an enterprise environment.
- Deep knowledge of Microsoft Intune, including Autopilot, policy configuration, application deployment, and device management.
- Experience with Windows 10 to Windows 11 upgrades, including application compatibility testing and troubleshooting within Intune.
- Demonstrable understanding of device management principles and best practices, including cloud-based device management and zero-touch provisioning.
- Proven experience in macOS device management, including MDM solutions (e.g., Jamf, Intune).
- Scripting skills (PowerShell, Python, Bash) for automation and remediation.
- Excellent troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills (written and verbal).
- Hands-on experience with hardware, including laptops, PCs, and associated technologies.
- Experience repackaging applications for deployment via Intune.
- Ability to work independently and manage deployment schedules.
- Ideally Microsoft 365 Certified: Endpoint Administrator Associate
Salary
Competitive
Monthly based
Location
City of Westminster, England, United Kingdom
Job Overview
Location
City of Westminster, England, United Kingdom