HR Services Manager

JOB DESCRIPTION

JOB PURPOSE
▪    The HR Services Manager is responsible for HR Operations; Staff Benefits and overall HR administration.
▪    The HR Services Manager actively participates in the formulation and implementation of compensation and benefits policies as the organization manages its staff costs ensuring internal equity and external competitiveness. 
▪    The manager is involved in other HR processes as the entire organization feels benefits from coordinated HR processes and procedures.
▪     Implements, monitors and recommends processes to streamline and enhance efficiency of the HR Operations and overall HR administration.

KEY RESPONSIBILITIES

    Manage and support annual budgeting and planning process for the eProcess International with HR Head leadership  
    Lead the day-to-day processing of employee compensation and benefits.
    Support and implement the basic compensation policies (grading system, job evaluation system, promotion policy, etc).
    Support HR Head to design set of different compensation and benefits policies.
    Reviews the compensation table for offer/salary review letters.
    Coordinate compensation processes like budget preparation, salary review planning, bonus planning and incentive schemes development.
    Lead period salary surveys, provide analysis on the Bank compensation position to the market and provide recommendations to Management
    Recommend changes in benefits offered, especially new benefits aimed at employee satisfaction and retention.
    Communicate total indebtedness/entitlements when managing staff exits.
    Ensures up to date data in MYHR. 
    Assist in the preparation of reports and responses to Internal and External observations; monitors the follow-up of audit recommendations.
    Manage formal internal communication and helps plan, organise and execute innovative employee activities with the view of promoting an effective two-way communication and embedding the Ecobank culture.
    Manage staff PF Withdrawals.
    Process monthly overtime claims.
    Coordinate new expat movements.
    Assist with processing work/resident permit for foreign staff and their dependents. 
    Maintain relationship with Ghana Freezones Authority and Ghana Immigration 
    Submit Annual Immigration Report to Ghana Immigration 
    Liaison with EBS for Travels, temporary accommodation booking, immigration documentation, coordinate shipment of personal effects etc. 
    Management of Medical and Canteen services to constantly improve service quality.
    Ensure end to end loan processing in compliance with staff loans policy and procedures
    Send monthly activity report on loan exposure and concentration risk.
    Approval HR bill in Omniflow, Ariba, process maker
    RCSA Attestation
    BRCC Reports
    Handles audits engagements.

The HR Services Manager may assume other responsibilities as assigned by the Country Human Resources Manager.

PERSON PROFILE

Education
▪    Bachelor’s degree (or equivalent) in Human Resources, Business, Organizational Development, or a related field is a definite asset.
▪    Professional qualification in Compensation & Benefits

Experience
▪    Minimum of 5 years’ experience as HR Remuneration/ Operations & Services
▪    General knowledge of employment laws and practices.
▪    Excellent computer skills in a Microsoft Windows environment. Must include Excel and demonstrated skills in database management and record keeping.
▪    Effective oral and written communication
▪    Bilingual English/French. A good working knowledge of the second language is an advantage.
Skills & Personal Attributes
▪    Strong and proven analytical skills
▪    Confidentiality
▪    Skill in utilizing payroll software applications (Sage/Oracle, etc.) highly desirablehttps://fa-emqf-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1004/jobs/preview/896/apply/email▪    Excellent MS Office skills (MS Excel, MS PowerPoint)
▪    Strong Time Management skills
▪    Ability to work under pressure and tough deadlines
▪    Excellent interpersonal and coaching skills. 
▪    Proven ability to identify and resolve problems while maintaining professionalism and confidentiality.
▪    Able to work on a broad variety of projects.

KEY SUCCESS FACTORS

▪    Creative problem-solving 
▪    Execution 
▪    Project Management 
▪    Planning/Organizing     ▪    Leadership 
▪    Customer Service 
▪    Delegation 
▪    Quality     ▪    Dependability 
▪    Adaptability/Flexibility 
▪    Initiative 
▪    Teamwork

COMPETENCIES
▪    Driving Execution 
▪    Establishing Strategic Direction 
▪    Customer Focus 
▪    Coaching and Developing Others 
▪    Operational Decision Making 
▪    Emotional Intelligence (personal attribute) 
▪    Passion for Africa