IT Technical Support

JOB DESCRIPTION

Job Responsibilities

• Communicate with clients to provide technical support within the framework of the prior agreement (SLA).
• Conduct a comprehensive examination of some samples of purchased spare parts and report their condition and standard specifications to ensure compliance with the purchase order.
• Communicate and deal with any external entity that provides technical services within the group to solve problems that face end users.
• A constant search for solutions to some faults created in the current or new systems to implement fast responsiveness to end-users needs.
• Responsible for any work or maintenance belonging to his branch, including devices on production lines, laboratories, and workshops to ensure continuity of productivity.
• Responsible for receiving network faults and communicating with network technicians to direct them to solve the faults.
• Follow up on the problems of cameras in the branch, follow up on their maintenance, and provide alternatives if necessary to ensure continuity of working them.
• Follow up POS & Time attendance & barcode maintenanceto ensure continuity of working them.

Job Qualifications

• Bachelor's degree in a relevant field , Computer science or Engineering is preferred.
• 2-4 years of experience.
• Proficient in Office Suites, Trend, various Adobe products, Internet Explorer, Cisco VPN, and MS Outlook with MS Exchange for end users & lt.
• SAP support experience preferred.
• Must have experience in managing complex business applications relating to customer service in a high availability environment.