IT Technician/Specialist

JOB DESCRIPTION

Responsibilities:

• Provide Exceptional Technical Support: Serve as the primary IT support specialist for both in-office Dubai team members and remote staff globally, ensuring rapid resolution of technical issues.
• Maintain Critical Infrastructure: Engineer and optimize network setups, internet connectivity, access points, and security systems that form the backbone of our operations.
• Master Audio-Visual Excellence: Implement and troubleshoot conference room equipment, ensuring seamless global collaboration through flawless virtual meetings.
• Optimize Identity Management: Implement and manage JumpCloud directory platform to streamline user access, enhance security through SSO integration, and ensure efficient system management across all devices.
• Drive Cybersecurity Leadership: Spearhead company-wide security initiatives including phishing prevention training and implementing advanced protection protocols through SentinelOne's threat detection and response solutions.
• Champion Technical Documentation: Create and maintain comprehensive system documentation that ensures operational continuity and knowledge sharing.
• Identify Innovation Opportunities: Proactively research and implement new technical solutions that enhance productivity across all departments.

Required Skills:

• 2+ years of hands-on IT support experience with demonstrated expertise in network management and infrastructure maintenance.
• Knowledge of JumpCloud directory platform for user and device management, including experience in managing user identities, SSO integration, and system management.
• Familiarity with SentinelOne endpoint protection platform, including experience in deploying, configuring, and managing advanced threat detection and response solutions.
• Proven troubleshooting abilities across diverse hardware, software, and networking environments.
• Experience configuring and maintaining professional audio-visual equipment for conference environments.
• Demonstrated proficiency with e-commerce and operational tools including Shopify, ShipStation, Asana and Google Workspace.
• Strong cybersecurity awareness with experience implementing protection protocols and training initiatives.

Beneficial Skills:

• Experience with Azure VM deployment, optimization, and management for business applications.
• Google IT certifications or equivalent professional technical qualifications.
• Experience with warehouse technology systems including scanners and specialized printing solutions.
• Knowledge of CCTV system implementation, maintenance, and troubleshooting.
• Advanced expertise in remote collaboration tools and hybrid work environment optimization.