JOB DESCRIPTION
YOUR RESPONSIBILITIES
- Lead and manage all learning and e-learning programs on board the vessel, including planning, evaluation, and administration.
- Deliver training courses including but not limited to the Viking Guest Service Excellence Program, Viking Onboarding Program and Viking Leadership Program.
- Drive leadership development by providing coaching to the Department Heads, Supervisors and Crew Members to support their career growth and to cultivate talent and prepare for succession planning.
- Maintain and update training records in MXP, ensuring accurate data entry and reporting.
- Support the Crew Purser with the sign-on process during periods of high crew turnover.
- Schedule the monthly training calendar, in coordination with other training, HR and operational needs.
- Collaborate with onboard leadership and the HR Manager to assess crew performance and identify areas for improvement.
- Support a multi-cultural team, maximizing crew satisfaction, productivity, and retention; visit departments on a daily basis for “The Daily Reunion”.
- Evaluate the effectiveness of training programs by gathering feedback and monitoring outcomes, ensuring ongoing improvements and deliver this on a quarterly basis and upon request to the Viking L&D department.
- Take part in Train-the-Trainer sessions for new learning content and learning meetings organized by the Viking L&D department.
- Coordinate and manage the crew welfare program, including planning activities, conducting welfare meetings, advertising on crew notice boards, and facilitating all onboard crew programs.
- Oversee bicycle rental program and all associated maintenance.
- Manage inventory for both crew welfare and training supplies.
- Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
- Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
- Positively contribute to achieving/succeeding the KPI goals (quality & financial) for all departments; have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
- Coordinate and actively participate in special projects and fulfill any other requirements as directed by the onboard Human Resources Manager.
YOUR PROFILE
- A minimum of 2 years of experience as an Onboard Trainer, L&D Coordinator or similar position
- Strong presentation, communication and facilitation abilities, with experience delivering training in a multicultural environment, ideally on board a vessel.
- Exceptional leadership and interpersonal skills, with the ability to inspire and guide crew members and the Leadership Team.
- Solid administrative skills are preferred, and proficiency in PC-based databases, spreadsheets, and word processing systems (Word, Power Point) is required. Must be flexible, stress-resistant, and a committed team player.
- Ability to work independently when delivering training and collaboratively when developing schedules and identifying needs with ship management.
- Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
- Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills, training and coaching abilities.
GUIDELINES AND REGULATIONS
- Employee Handbook and Collective Bargaining Agreement.
- Implement Standard Operating Procedures & STAR Service Standards within the department.
- Ensure appropriate appearance and clothing according to the updated Grooming Standards.
- The company reserves the right to change/extend this job description, if necessary, at any point of time during her/his employment.
Salary
Competitive
Monthly based
Location
Africa, Africa Region, Africa
Job Overview
Location
Africa, Africa Region, Africa
