JOB DESCRIPTION
In this role you will:
- Manage the daily execution of cross-border payments and inquiries accurately, adhering to established deadlines and existing policies.
- Own end-to-end operational support for selected journeys, and engaging with internal business partners for seamless operations.
- Ensure close interaction with stakeholders and customers, guaranteeing a positive client experience and smooth hand-offs between service and operations.
- Act as the point of contact for internal communication between front and back office.
- Investigate, follow-up, and resolve client inquiries and problems through effective communication with clients, banks, and internal staff in a timely and professional manner.
- Develop subject matter expertise in business processes to assist with corrections and remediations.
- Be an integral part of a team working towards larger business goals, contributing to individual deliverables assigned to team members.
You’ll be responsible for:
- Executing payment and FX transactions.
- Monitoring payment queues, tracking and prioritising tasks within the payment queue to ensure timely processing and optimal team performance.
- Allocating liquidity for payment processing.
- Performing Safeguarding runs.
- Communicating with front and back-office teams to facilitate smooth payment operations.
Skills and qualifications:
- Precision in payment processing with a focus on accuracy.
- Proven ability to thrive in high-pressure environments, meeting tight deadlines through effective workload organisation and prioritisation.
- Strong collaborator with the capability to engage seamlessly with business partners and staff at all levels.
- Demonstrated expertise in analytical and problem-solving skills, ensuring effective solutions.
- Proactive involvement in operational readiness for new activities, collaborating with multiple teams.
- Efficient multitasker, managing concurrent workstreams while fostering teamwork.
- Experience in cross-border payments, investigations, and remediations, is preferred but not necessary.
- Proficient in end-to-end queue monitoring and task prioritisation to enhance team efficiency.
- Previous exposure to startup or Fintech environments is preferred.
Salary
Competitive
Monthly based
Location
, Merti, Isiolo, Kenya, Isiolo, Kenya
Job Overview
Location
, Merti, Isiolo, Kenya, Isiolo, Kenya