Technical/Operations Manager - IT Industry

JOB DESCRIPTION

Job Responsibilities

• Ensure that the Department’s Strategy is Executed and Managed within set Procedures and Policies and adheres to the Company’s Core values.
• Demonstrate leadership by challenging others to rectify biases in behavior and approach to delivery.
• Continuous learning and coaching for yourself and your Team.
• Timely completion of projects and activities on time and in Full.
• Unrelenting focus on supporting the growth of the Business.
• Timely response to staff and management requests, on‐time and in Full.
• Direct communication with various stakeholders on all levels to build and manage these relationships, and communicate effectively utilizing all mediums.
• Deep assimilation and understanding of the company‐ Process manual, Policies, Core Values, Mission, and Vision.
• Treat all people with dignity and respect. Examine your own biases and behavior to avoid stereotypical responses and not discriminate against any individual or group.

Job Requirement

• Must be able to demonstrate a good understanding of working in a structured Environment as well as having a positive attitude to Discipline.
• Minimum of six (6) years of experience in the IT industry and with not less than 3 years in leadership and management roles.
• A minimum of a bachelor’s degree from a recognized Institution with a valid certification in Networking or Enterprise Systems (eg. CCNA), Project Management (PMP or PRINCE2) & ITIL certification.
• Excellent interpersonal and Communication skills, a probing and analytical approach to the ability to pre-empt potential problems.
• Leadership and organizational abilities experience in Team development and ability to allocate resources appropriately and to carry out performance evaluation processes.
• A very strong approach with a delivery bias, to meet set deadlines.
• Self-motivated, team player, action and results-oriented.
• Experience working with Third-party service providers.
• Understanding market trends and have a Strategic mindset to grow the business and solve problems.
• Good understanding of Server & desktop hardware, operating systems, Network Technologies, firewalls, and load balancers, Microsoft Windows Server, Active Directory (Design, Security, and Administration), Server virtualization.
• Knowledge of Messaging and Collaboration systems (MS Exchange, SharePoint, Archiving, Cisco Unified Communication, ITIL).