JOB DESCRIPTION
Job Responsibilities
- Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
- Provide advanced product/service information and respond to complex customer questions about the product/service.
- Provide fault isolation and resolution to limit and address issues promptly.
- Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
- Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
- Carry out relatively simple testing and quality assurance tasks.
- Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal
- Develop own capabilities by participating in assessment and development planning activities Including formal & informal training & coaching; gain/maintain relevant external professional accreditation to improve performance and fulfill personal potential.
- Respond to personal objectives and use performance management systems to improve personal performance.
- Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
- Maintain and lead periodic check-ins with non-key customers to ensure they're receiving the most value from the product/service.
Education
Bachelor Degree in Mechanical Engineering or Equivalent is prefrable
Required Qualifications & Skills
Minimum Experience:
Minimum two years of experience.
Job specific Skills:
- Excellent technical skills.
- In depth knowledge of the products
- Excellent communication and negotiations skills.
- Leadership skills
- Decision making
- Problem solving
- Team building skills
Salary
Competitive
Monthly based
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
Job Overview
Location
, East Gonja Municipal District, Savannah Region, Ghana, Savannah Region, Ghana
