JOB DESCRIPTION
Responsibilities
Sales Strategy and team leadership
- Breaking down Zonal Strategies into ward level tactics and driving implementation to achieve set KPIs.
- Communicate monthly & weekly Sales targets and providing required support to achieve them.
- Inspire, Motivate and Mentor Sales team at ward and zonal level.
- Ensure that the teams they oversee are highly motivated.
- Performance management for sales and collection within the zones to build capabilities of the team.
- Deliver zonal Sales Volumes as per Contribution target set and in line with revenue goals/Kit Mix.
- Continuously synthesize feedback from the field team and drive the resolution on challenges that may affect attainment of set goals.
- Recruit, Train and Retain Area Agent Leads as well as Sales Agents through cluster creation.
Customer Management
- Provide guidance to ensure field teams provide exceptional Customer Experience at every customer touch point in collaboration with Customer Experience Team.
- In collaboration with Customer Finance, drive the implementation of Repayment, Repossession and Customer Engagement Strategies.
Stock Management
- Manage stock availability within the hubs and stock points for purposes of market development.
- Manage stocks held by commission-based sales team in the field.
- Periodic reconciliation of stocks in the field with the sales agents as per the policy to mitigate stock loss.
Portfolio Management
- Manage zonal portfolio management by ensuring Customer repayments on advanced Loans
- Manage Sales teams to ensure collections are ongoing and Portfolio is quality as per set Targets per individual.
- Ensure the customers onboarded are reachable via the primary numbers as well as knowledge of their physical residence.
Reports/ Reporting
- Daily, Weekly and Monthly Reporting on ALL KPIs as required.
- Actively participate on monitors competition in collaboration with the Product Dev team.
- Escalate Identified risks and define possible mitigation measures.
Salary
Competitive
Monthly based
Location
, Merti, Isiolo, Kenya, Isiolo, Kenya
Job Overview
Location
, Merti, Isiolo, Kenya, Isiolo, Kenya
